Ability to effectively interact with guests, understand their needs, and provide appropriate recommendations and solutions.Ĭustomer Focus: Passion for providing exceptional customer service. Previous experience as an F&B steward, waiter/waitress, or in a customer service role is an advantage.Ĭommunication Skills: Strong verbal communication skills in English and/or local languages spoken in Jharkhand. Assist colleagues when necessary, communicate effectively, and contribute to a positive and cohesive work environment.Įducation and Experience: High school diploma or equivalent is typically required. Teamwork: Collaborate with fellow F&B stewards, kitchen staff, and other team members to provide seamless service. Adhere to food safety and hygiene standards, following proper sanitation procedures and handling food and beverages in a safe manner. Monitor the dining area for any issues or guest concerns, and promptly address them to ensure guest satisfaction.Ĭleanliness and Hygiene: Maintain a clean and organized work environment, including the dining area, service stations, and workstations. Service Efficiency: Ensure timely delivery of food and beverages, coordinating with the kitchen and bar staff to maintain an efficient flow of service. Utilize suggestive selling techniques to enhance guests' dining experiences and contribute to revenue generation for the establishment. Upselling and Revenue Generation: Actively promote additional food and beverage offerings, such as appetizers, desserts, and specialty drinks. Offer recommendations and provide accurate information to assist guests in making their dining choices. Stay updated on daily specials, promotions, and any changes to the menu. Product Knowledge: Familiarize yourself with the menu items, including ingredients, preparation methods, and presentation. Attend to guests' needs during their dining experience, such as refilling water glasses and providing additional utensils or condiments. Monitor tables to ensure they are properly cleared, cleaned, and reset for new guests. Table Maintenance: Set up dining tables with appropriate utensils, napkins, and condiments. Communicate orders to the kitchen and bar staff promptly and coordinate the delivery of food and beverages to the tables. Order Processing: Enter guests' orders accurately into the point-of-sale (POS) system, ensuring special requests or dietary restrictions are noted. Take food and beverage orders, provide menu recommendations, and answer questions about the menu. Guest Service: Greet guests in a friendly and professional manner, escort them to their tables, and assist with seating arrangements. Your role will involve ensuring a memorable dining experience by delivering efficient and courteous service while adhering to established standards and procedures. As an F&B Steward in Jharkhand, you will be responsible for providing exceptional food and beverage service to guests in restaurants, hotels, or other dining establishments.
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